|Charge||Timing of charge|
|Primary charge||As per code|
|Non-primary for application||End of the month (once accepted)|
|Non-primary multi-site||End of the month (once accepted)|
|Non-primary additional charge||End of six months|
Southern Water will charge your customer directly for the following:
The recovery of costs incurred by Southern Water in respect of formal sampling undertaken in accordance with our policies and procedures, due to the failure to comply with your customers consent.
Should your customer require us to resend your consent document.
|Recovery of Incurred Costs||Determined on an individual incident basis|
|Formal Sampling Charge||£150 per sample|
|Re-issue of Consent Document||£50 per re-issue|
The dedicated retailer portal contains information for newly registered or established water and wastewater retailers.
In accordance with the Wholesale Contract / Wholesale-Retail Code – Business Terms, please find here a timetable showing the dates on which we will issue invoices to retailers for planned settlement runs.
Invoices will be issued electronically to the email addresses provided by retailers by 5pm on the date stated. If you have any queries, please contact firstname.lastname@example.org.