Our new CEO Ian McAulay explains all about 'Let's Talk Water' and why we want to hear your views to help us shape the future of our business.

Welcome to the start of an important conversation – one about water and the role it plays in our daily lives, at home and at work, in society, the economy and the environment.

We want to hear what you think about water, wastewater, bills, the environment and our customer service.

Your views will help us decide which areas we should focus on to meet your expectations today, tomorrow and in the long term.

We’d love you to read on to find out more.

Securing water
We are planning 50 years ahead to make sure we can continue to supply reliable, healthy drinking water for future generations.

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Your service, your bill
Every five years, we publish a Business Plan which sets out how we will improve your water, wastewater and customer services and how much this will cost.

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Tackling drought
Every water company has a Drought Plan, which sets out the actions it will take to make sure it can continue to supply healthy drinking water in a drought.

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Customer Advisory Panel
The CAP provide independent challenge and advise to the Board on the company's delivery of the six priorities and 26 customer promises.

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Terms and conditions
By filling in our Have Your Say feedback form above you could be in with a chance to win an iPad Pro.

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We face many challenges over the next decades to continue to supply healthy drinking water and safely recycle wastewater at a price that’s affordable for everyone.

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