Welcome to our vision of how we will secure a resilient future for water in the South East. We are transforming the way we work, how we all value water and the role it plays in our daily lives.

We have innovative plans for the future of water – in your homes, your work and to support communities, environment and the local economy.

You can read more about this in the document below Let’s Talk Water – A resilient future for water in the South East.

This vision was created following a public consultation earlier this year on our first document Let’s Talk Water – Starting the conversation. We listened to your views, as well as asking for advice from experts on how things like climate change and new technology will change our lives.

Now we’ve developed 10 ‘outcomes’ for how we’ll secure a resilient future for water for many years ahead. Read on to find out more and tell us what you think.

Securing water
We are planning 50 years ahead to make sure we can continue to supply reliable, healthy drinking water for future generations.

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Your service, your bill
Every five years, we publish a Business Plan which sets out how we will improve your water, wastewater and customer services and how much this will cost.

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Tackling drought
Every water company has a Drought Plan, which sets out the actions it will take to make sure it can continue to supply healthy drinking water in a drought.

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Customer Advisory Panel
The CAP provide independent challenge and advise to the Board on the company's delivery of the six priorities and 26 customer promises.

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We face many challenges over the next decades to continue to supply healthy drinking water and safely recycle wastewater at a price that’s affordable for everyone.

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