We wanted to let you know that, in line with government advice on COVID-19, we’re doing everything we can to protect our employees and customers, while making sure that we continue to supply you with water and wastewater services.

Our ways of working have already changed, and there may be further changes to come, but our mission remains the same – to keep our employees and customers safe and our services running. We’ll keep our online and phone channels updated whenever further relevant information arises, so please do check back here.

Thank you for your patience and cooperation at this difficult time. For government advice, visit nhs.uk/coronavirus and for free and impartial advice, visit: citizensadvice.org.uk.

A letter to our customers

Our CEO writes to reassure customers we're doing all we can to support you during the
COVID-19 pandemic.

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COVID-19 FAQs

We've answered some frequently asked questions about how the COVID-19 situation may affect our services.

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Payment break

If you're struggling to pay your bill as a result of COVID-19, we’re here to help.

Request break

Re-opening: protect your water hygiene

Stagnant water can be harmful. If you’re re-opening your business, read the following water hygiene guidance first.

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COVID-19 essential work

As an essential service, our employees have been named key workers and continue to work 24/7 to keep taps and sewers flowing.

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Priority service register

We understand that sometimes you may need a bit of additional assistance, especially in the event of a water shortage.

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Kids' activities

Whether you’re a parent or a teacher looking for ways to entertain or educate children at home – choose from our free educational resources.

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How to avoid bogus callers

Always ask anyone who comes to your door for proof of their identity and check it carefully. There are several ways you can check the identity of our representatives.

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