For Non Admin users
To reset your password please request a reset from your admin user for your company. If you do not know who your administrator is please email: firstname.lastname@example.org.
For Admin users
Please contact the Wholesale Services Team and we will assist:
Tel: 0330 303 1272
If your company is already registered with Southern Water – Please request access from your admin user. If you do not know who your administrator is please email: email@example.com.
If your company is not registered as a retailer with Southern Water – It is likely that you or your company will need to go through the Southern Water on-boarding process. Please send an email: firstname.lastname@example.org.
To help us respond promptly please include the following information:
One of our Relationship Managers will contact you to discuss your requirements.
Please see the frequently asked questions below.
If, having read the FAQ's, you still have a query, please email our Wholesale Services team and we will respond to your query.
The dedicated retailer portal contains information for newly registered or established water and wastewater retailers.
In accordance with the Wholesale Contract / Wholesale-Retail Code – Business Terms, please find here a timetable showing the dates on which we will issue invoices to retailers for planned settlement runs.
Invoices will be issued electronically to the email addresses provided by retailers by 5pm on the date stated. If you have any queries, please contact email@example.com.