Welcome to the Southern Water retailer section. From here you will be able to access all Southern Water wholesale policies and log on to the retailer portal.
In addition to primary water and wastewater services we also provide the following non-primary services to retailers:
- New meter installations
- Meter relocation
- Details of accredited companies for exchange of faulty meters, disconnection on customer request and disconnection for non-payment
- Large user tariffs (for retailers' customers)
- AMR meter logger requests (process and policy)
Download our helpful guide to working with Southern Water here.
This is an online portal which can be accessed via our website. The portal is where you submit your requests for wholesale services, for example, a request for a meter installation.
You can also use the portal to:
- Submit service requests
- Contact the Southern Water Wholesale Services Team
If you need information about property and developer services visit southernwater.co.uk/property-and-developers.
The dedicated retailer portal contains information for newly registered or established water and wastewater retailers.
In accordance with the Wholesale Contract / Wholesale-Retail Code – Business Terms, please find here a timetable showing the dates on which we will issue invoices to retailers for planned settlement runs.
Invoices will be issued electronically to the email addresses provided by retailers by 5pm on the date stated. If you have any queries, please contact firstname.lastname@example.org.
NOTICE TO MARKET PARTICIPANTS
Date: 16 March 2017
Southern Water Services Limited and Scottish Water Business Stream Limited hereby give notice to any interested party that they have entered into an Alternative Eligible Credit Support Agreement (the “Agreement”) in relation to the Wholesale Contract entered into between them on 10 March 2017.
In accordance with the provisions of the Wholesale-Retail Code, a copy of the Agreement can be found here.