Welcome to the Southern Water retailer section. From here you will be able to access all Southern Water wholesale policies and log on to the retailer portal.
In addition to primary water and wastewater services we also provide the following non-primary services to retailers:
Download our helpful guide to working with Southern Water here.
This is an online portal which can be accessed via our website. The portal is where you submit your requests for wholesale services, for example, a request for a meter installation.
You can also use the portal to:
If you need information about property and developer services visit southernwater.co.uk/property-and-developers.
The dedicated retailer portal contains information for newly registered or established water and wastewater retailers.
You can report an issue with our retailer portal by using our email form. Please fill out as much detail as possible, including any screen shots.
For any log-in issues please call the Wholesale Services team on 0330 303 1272.
In accordance with the Wholesale Contract / Wholesale-Retail Code – Business Terms, please find here a timetable showing the dates on which we will issue invoices to retailers for planned settlement runs.
Invoices will be issued electronically to the email addresses provided by retailers by 5pm on the date stated. If you have any queries, please contact firstname.lastname@example.org.