Contact us

Please complete an enquiry form on the retailer portal for any of the following queries about a consent held by one of your customers:

  • A site visit or communication we have had with your customer
  • Billing or settlement
  • CMOS data / trade effluent account set up
  • Private Meter issues
  • Consent compliance or enforcement being carried out by Southern Water

For any historic billing queries or complaints, contact our Transition Team Sw_CCT@southernwater.co.uk.