Please complete an enquiry form on the retailer portal for any of the following queries about a consent held by one of your customers:
- A site visit or communication we have had with your customer
- Billing or settlement
- CMOS data / trade effluent account set up
- Private Meter issues
- Consent compliance or enforcement being carried out by Southern Water
For any historic billing queries or complaints, contact our Transition Team Sw_CCT@southernwater.co.uk.
The dedicated retailer portal contains information for newly registered or established water and wastewater retailers.
In accordance with the Wholesale Contract / Wholesale-Retail Code – Business Terms, please find here a timetable showing the dates on which we will issue invoices to retailers for planned settlement runs.
Invoices will be issued electronically to the email addresses provided by retailers by 5pm on the date stated. If you have any queries, please contact firstname.lastname@example.org.